Returns Policy

We hope that these goods are correct but if not please find below our returns policy:
Damaged goods:

If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of the management/technician. Please note that fault during use, may require a product to be returned to the manufacturer. In either situation you must contact Sussex Scuba before returning damaged goods

Unwanted goods:

Please contact Sussex Scuba before returning any items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 15% will be charged for goods that were a special order or required adjustments, eg a specific boot size on a dry suit.

Exchange goods:

If any product that is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new". If there is a problem then contact Sussex Scuba immediately to speak to one of our team. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. Postage will not be free on the return item.

General:

When returning goods please enclose receipt, the Return's Note (with the member of staff spoken to on the phone) and all contact details (including daytime phone), credit card details and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be processed.

RETURNING UNWANTED, WRONG SIZE OR FAULTY GOODS

We hope that these goods are correct but if not please find below our refund policy:

1. If any product that is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new". If there is a problem then contact Sussex Scuba immediately to speak to one of our team.
2. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of the management/technician. Please note that fault during use, may require goods to be returned to manufacturer for warranty confirmation.
3. We want you to be confident that you have the full support of our technical team when making a purchase and that should any product prove to be faulty we will ensure it is repaired and returned to you with the least disruption. Should you believe that any product you have purchased from us is faulty, first contact us letting us know the problem, giving us as much detail as you can and one of our team will let you know of the best action to take. If the item needs to be returned we will do everything to remedy the problem as quickly as possible. (This will not affect your statutory rights).
4. Please contact Sussex Scuba before returning any unwanted items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 15% will be charged for goods that were a special order, such as special fittings to dry suits etc..
5. Please contact Sussex Scuba before returning any items. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. Postage will not be free on the return item.
6. When returning goods please enclose receipt, the Return's Note (with the member of staff spoken to on the phone) and all contact details (including daytime phone), credit card details and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be processed.
7. Please be aware that any bag damaged in transit on an airline is the responsibility of the airline and NOT the manufacturer. We advise all customers to report any damage/compensation directly to the airline.