About Us
Terms and Conditions.ORDERS
1. Any purchase of our products will be governed by these terms.
2. All products are subject to availability.
3. All orders are subject to acceptance by us & may be withheld at our absolute discretion.
4. The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability.
5. It is your responsibility to ensure that you hold any relevant qualifications from a recognised training organisation before purchase.
6. All advice or recommendations are followed entirely at your own risk
7. Certain goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods you represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.
PAYMENT
1. Payment is due on dispatch of your order. Therefore your card will not be debited until the day of despatch. All items will be shown on your statement as being debited by Sussex Scuba .
2. If items need to be credited back to your account then the full amount will be debited and then a credit processed afterwards. This may take a few days to come through.
3. All prices in our website are subject to change without prior notice to reflect any increase in the cost to us.
4. Our shop prices may be different from the internet prices.
5. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not been authorised to use.
PROPERTY
1. Property in the product shall pass to you provided your payment has cleared and/or received.
2. Sussex Scuba asserts all of its intellectual property rights in all of its promotional materials and trademarks.
WARRANTIES & LIABILITY
1. To the extent permitted by law, we shall not have any liability for the content of any websites which link into this site.
2. All products supplied conform to all relevant British and European standards.
3. All products are supplied with a full UK supplier's guarantee, the details of which are available on request.
4. If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected.
5. We will use all our power to ensure that the Site remains available at all times. However, we cannot guarantee that the Site will operate continuously or will be error free. We therefore cannot accept any liability for any failure or non-availability of the Site.
6. We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for indirect or consequential loss or damage including, but not limited to, any loss of data, profit, revenue or business however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud.
EXPORT
1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to and used in your country. Also that you have the correct qualifications to purchase the items.
2. We do not offer a refund (excluding faulty items) to countries outside of the European Union.
3. Incorrectly sized items (suits and BCD's) (excludes cylinders) dispatched inside or outside the United Kingdom and inside the European Union can be swapped but customers are responsible for the cost of shipping the items back to us and then the return carriage costs, to return the goods back to the customer. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge or a full refund.
4. Consignments dispatched to addresses outside of the UK may only be sent to the registered billing address as held your credit card company.
5. Due to it being a circumstance beyond our reasonable control, we do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment.
VAT
1. Any order made from the UK or EU will incur 17.5% VAT unless exempt e.g. BFPO or European Business.
YOUR RIGHT TO CANCEL
1. You may cancel your order and receive a refund within 7 days of receiving the goods.
A deduction may be made from the refund to cover the direct costs of collecting the goods where they have not been returned, as requested, by the consumer. To cancel or return all or part of an order you must notify immediately by telephone.
CUSTOMER SATISFACTION
1. We want you to use Sussex Scuba again and again, so if you are not happy with the service you have received please contact Denise Lancaster on the following:
Tel 01342 312622
or e-mail: sales [at] sussexscuba [dot] co [dot] uk
GENERAL
1. You are not entitled to assign or transfer any of your rights or obligations under this contract.
2. This contract shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
4. Calls to Sussex Scuba regarding any terms and conditions are to be made between the hours of 9am to 5pm Mon to Sat.
DISCLAIMER
Professional training and certification from a reputable diving agency in the technique of scuba diving must be successfully carried out before use of our products featured on the website.
Use of Scuba equipment by UNCERTIFIED, or UNTRAINED PERSONS is DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH.
Any equipment purchased and received from Sussex Scuba is done so on the understanding that the customer/purchaser is fully trained and in the use of the scuba equipment and holds the relevant qualifications.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Postal RatesWe currently use a number of different methods/carriers for your valuable equipment. Our system is designed to calculate the cost and display the lowest rate for the goods you have ordered, based on the weight of your order. You may be given an option to chose a faster or more secure service, and this again is based on weight. For example, if you order a snorkel the system will present a basic cost of £2.77 for first class post. At the checkout stage you will be given options to make this Recorded Delivery, or or make it Special Delivery. This is because it is a lightweight item and these services are therefore available. Should your order have several items, or one very heavy item, then the choices of despatch will be reduced. The maximum carriage you will pay is currently £6.90 and this is for Parcelforce 24, a guarenteed overnight service
General
Sussex Scuba will take every effort to get you goods to you as efficiently and effectively as possible. All orders placed before 3:00pm will be shipped on the day of ordering (subject to payment authorization and availability). Any items, which are out of stock, will be shipped as soon as your order is complete or as they become available.
There are a number of different methods of delivery available on our website. Delivery prices will vary according to the delivery address, delivery method, size, weight and value of the goods to be shipped.
To help you understand our delivery methods and rates here is some helpful information:
VAT Exempt Orders
If this applies to you, the price you will pay for the goods will automatically be adjusted to remove the VAT element. You can also avoid paying VAT if you are having your goods sent to you in the UK, but are taking the goods abroad permanently within 3 months of making the purchase. You will have to pay the VAT with your order but by following the steps outlined you can reclaim the VAT content from us. In this case you can request a VAT Reclaim form from us (just add a note requesting this at our checkout screen). We will complete the relevant parts of this form before sending it to you with your goods. You will then take the form with you and the goods when you leave the UK and you should ask customs to fill in their section of the form at the airport, ferry terminal or channel tunnel when you leave the country. When you reach your destination outside the EU, you can then send the completed form back to us and we will refund the VAT amount charged to the credit or debit card details you have filled in on the reclaim form.
Any questions?
If you have a question which is not answered here, please ring the sales department on 01342 312622 or email us on sales [at] sussexscuba [dot] co [dot] uk
General
This is all subject to change and we shall not be liable for delays caused by matters out of our control.
If delivery addresses do not seem correct or legitimate then we may not send the goods. If this is to happen then the item will come up as cancelled on your order.
Delivery Schedule
DELIVERY1. Due to limited availability of some of the products we sell, a particular item may be out of stock. If this causes your order to be sent in more than one shipment, Sussex Scuba reserves the right to charge for all separate shipments.
2. In stock items will generally be dispatched the same day but some out of stock products may take longer. Any delivery date will be an estimate only, although Sussex Scuba will always strive to make sure your goods are delivered in 3-4 working days. We shall not be liable for delays caused by matters out of our control.
3. Any claim based on any defect in quality or condition of the products must be notified to us within 7 days of delivery after which you will deem to have accepted the goods.
4. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.
5. We do not accept any liability for delays caused by items that are out of stock.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Guarantee
Sussex Scuba are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.Our Contact details:
Sussex Scuba
@ Mike's Waterfront Warehouse 122 Queens Road East Grinstead West Sussex RH19 1BD United Kingdom
Phone: 01342 312622
Fax:
Email: sales [at] sussexscuba [dot] co [dot] uk
My VAT Registration Number
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01342 312622 (International +44 01342 312622) or fax us on or write to us at @ Mike's Waterfront Warehouse 122 Queens Road East Grinstead West Sussex RH19 1BD United KingdomPrivacy Policy
Sussex Scuba do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Privacy Policy
This document explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information.
Consent
By accessing or using the Sussex Scuba Web site, you agree to the terms of the Sussex Scuba Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
Collection of Personal Information
When you engage in certain activities on this site, such as registering or ordering products, Sussex Scuba may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Sussex Scuba may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
When you submit personal information to Sussex Scuba you understand and agree that Sussex Scuba and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which Sussex Scuba and its affiliates maintain offices, including without limitation, the United Kingdom.
Sussex Scuba collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to customers and registered users. Sussex Scuba also uses information that you provide as part of our effort to keep you informed about special offers, and other Sussex Scuba products and services.
Sussex Scuba recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Sussex Scuba to be used to inform you of other products and special offers from Sussex Scuba , and you indicate this preference when you provide the information to us, we will honour your preference. We do not share your details with any other company and we will not sell, rent or otherwise allow other companies to use this information
If you choose to register with the website, your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
Use of Cookies on our site.
When you visit Sussex Scuba , you can surf the site anonymously and access important information without revealing your identity. However, in order to provide a better service, we may use "cookies" to track your visit.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Data Protection
Sussex Scuba is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation.
PRIVACY POLICY
1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998) and according to which web trader code of conduct.
2. We will only collect information given at the time of ordering or registering. We confirm that we will not pass on any of your information to any other company. Any information collected by us will only be used to send further offers or promotional items to you by Sussex Scuba alone. Your details will be automatically added to our mailing list, if you do not wish us to send to you any further offers or promotional materials then please e-mail us at sales [at] sussexscuba [dot] co [dot] uk
3. Your online point of contact is Denise Lancaster, who can be contacted directly via
e-mail - sales [at] sussexscuba [dot] co [dot] uk
Returns Policy
Returns PolicyWe hope that these goods are correct but if not please find below our returns policy:
Damaged goods:
If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of the management/technician. Please note that fault during use, may require a product to be returned to the manufacturer. In either situation you must contact Sussex Scuba before returning damaged goods
Unwanted goods:
Please contact Sussex Scuba before returning any items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 15% will be charged for goods that were a special order or required adjustments, eg a specific boot size on a dry suit.
Exchange goods:
If any product that is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new". If there is a problem then contact Sussex Scuba immediately to speak to one of our team. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. Postage will not be free on the return item.
General:
When returning goods please enclose receipt, the Return's Note (with the member of staff spoken to on the phone) and all contact details (including daytime phone), credit card details and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be processed.
RETURNING UNWANTED, WRONG SIZE OR FAULTY GOODS
We hope that these goods are correct but if not please find below our refund policy:
1. If any product that is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new". If there is a problem then contact Sussex Scuba immediately to speak to one of our team.
2. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of the management/technician. Please note that fault during use, may require goods to be returned to manufacturer for warranty confirmation.
3. We want you to be confident that you have the full support of our technical team when making a purchase and that should any product prove to be faulty we will ensure it is repaired and returned to you with the least disruption. Should you believe that any product you have purchased from us is faulty, first contact us letting us know the problem, giving us as much detail as you can and one of our team will let you know of the best action to take. If the item needs to be returned we will do everything to remedy the problem as quickly as possible. (This will not affect your statutory rights).
4. Please contact Sussex Scuba before returning any unwanted items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 15% will be charged for goods that were a special order, such as special fittings to dry suits etc..
5. Please contact Sussex Scuba before returning any items. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. Postage will not be free on the return item.
6. When returning goods please enclose receipt, the Return's Note (with the member of staff spoken to on the phone) and all contact details (including daytime phone), credit card details and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be processed.
7. Please be aware that any bag damaged in transit on an airline is the responsibility of the airline and NOT the manufacturer. We advise all customers to report any damage/compensation directly to the airline.
